Ever complained when you could not get on your company's network because of system maintenance?
Maybe after reading this, you won't complain as much.
I complained this last weekend. I had final grades due Saturday morning at 9 a.m. I was up starting at around 5 a.m. to work on them, and the network was down for maintenance. I thought doing the maintenance the morning that literally close to 800+ instructors are posting grades to an online school was incredibly bad and stupid timing, I was cool as long as the network came up on schedule at 7 a.m. But when I checked a bit after 7 a.m. the network was still down. And it was down at 7:30. And it was down at 8 a.m. at which point I texted my boss who usually is texting and emailing and even calling me to make sure I am working on grades, which are due in less than an hour. Then I called technical support.
Some technical support folks are very cool and well informed. And some seem like talking robots who tell you to do things you just told them you have already tried and seem to not be informed at all. I don't know how many times I have asked if something was a "known issue" only to be meant with silence, like no answer at all.
This morning was a bit different as the tech person did know that the system was down but had no idea when it would be back up, though he didn't say that exactly. "Check back in a few minutes," he said. I kind of wanted to know WHY the system was still down and why the maintenance had been scheduled at all for a time when, as I wrote, hundreds of people need access to input grades. I refuse to believe that I am the only one who finishes final grades the morning of. We're all human. I am sure I am in the majority.
The network came back up ten minutes before the deadline, and because I had done all the online work already and was working with offline data, I was done posting grades ten minutes after the deadline.
Now, this deadline might not sound like a big deal, but the school has to process hundreds of students and determine if some need to repeat courses on three day turn around between semesters, and two of those days are Saturday and Sunday. Only one work day, Monday, and then the new semester begins Tuesday.
But... maybe the tech department was fixing the network to protect it from Ransomware as the first message, the one I share below, is from them.
For everyone who works anywhere with an intranet, then he/she has heard of Ransonware, unless the person wantonly deletes emails from the tech department and ignores dire warnings from colleagues.
I received three such messages (two of which I shared here) and saw tons more commentary on the Inter-Google-Web-Tubes, and so I decided to do some investigating and collect some of the material here.
I am sharing two messages from schools where I work. I am sharing messages without attribution because I am shy about sharing where I work, less so to the actual regular readers of the blog (all two of you, plus Mom, hi there), but more so for the random drive by views I get daily, most of whom are probably robots.
Here's two good articles (below) about Ransomware, especially after the most recent "wannacry" version and its outbreak.
- Message contains poor spelling and grammar
- Message asks for personal information including username or password
- Message asks you to send money or sensitive information
- Do NOT click on links that are unknown and hover over the link to see destination
- Do NOT open attachments from unsolicited emails.
Microsoft released a patch in MARCH.
People still vulnerable in May ignored update requests for two months.
Here's the thing for users to know.
Basically, proceed from the assumption that EVERYTHING is an attempt to hack you and verify everything before you open attachments, share personal information, or fall for something like the image below.
Following another message from my other school, a good article on the whole issue from WIRED.
See? Original content AND sharing.
If you're new to my blog (not you, Mom), check out the link at the top of the page to Hay Mom #1 and what I am doing with this blog.
WHAT IS RANSOMWARE? A GUIDE TO THE GLOBAL CYBERATTACK’S SCARY METHOD
The Ransom Business Is Booming
The Evolution of Ransomware
The Ransomware to Watch Out for Now
Reflect and connect.
Have someone give you a kiss, and tell you that I love you.
I miss you so very much, Mom.
Talk to you tomorrow, Mom.
- Days ago = 682 days ago
- Bloggery committed by chris tower - 1705.17 - 10:10
NOTE on time: When I post late, I had been posting at 7:10 a.m. because Google is on Pacific Time, and so this is really 10:10 EDT. However, it still shows up on the blog in Pacific time. So, I am going to start posting at 10:10 a.m. Pacific time, intending this to be 10:10 Eastern time. I know this only matters to me, and to you, Mom. But I am not going back and changing all the 7:10 a.m. times. But I will run this note for a while. Mom, you know that I am posting at 10:10 a.m. often because this is the time of your death.